Numera
Support
Welcome to the support page for Numera. We’re here to help you get the most from your daily numerology and AI coaching experience.
Contact Us
If you have questions, issues, or feedback, reach us at:
We typically respond within 24–48 hours (Mon–Fri).
Frequently Asked Questions
1) I made a purchase but features aren’t unlocking — what should I do?
Make sure you’re signed into the same App Store / Google Play account used for the purchase. Then open Numera and use Profile → Account → Restore purchases (or the Restore option on the paywall). If it still doesn’t unlock, email us your store receipt.
2) How do I manage or cancel a subscription?
Manage subscriptions directly through the App Store or Google Play account settings linked to your purchase. Changes take effect with your next billing cycle.
3) I wasn’t logged in — will I lose my data?
Some items (like saved profiles and premium access) are tied to your account. Log in to sync across devices. If something is missing after login, contact us with details.
4) How do I switch languages?
Go to Profile → Language inside Numera and select your preferred language (EN, ES, FR, IT, DE).
5) I can’t receive notifications.
Ensure notifications are enabled in your device settings for Numera.
6) The AI coach didn’t respond or got stuck.
Check your internet connection, close and reopen Numera, and try again. If the issue persists, email us with steps to reproduce and your device/OS version.
7) How do I request data deletion or account removal?
Use Profile → Account → Delete account inside Numera, or email info@getnumera.com with the subject “Data Deletion Request.” We’ll guide you through verification.
8) Can I change consent for analytics or ads later?
Yes. Open Profile → Privacy to review or update your consent (e.g., personalized vs non-personalized ads, where available).
9) Restore purchases didn’t work on a new phone.
Confirm you’re using the same platform account (Apple/Google) that made the original purchase, then use Restore purchases. If needed, send us your receipt so we can assist.
10) I found a bug.
Please email a brief description, screenshots (if possible), device model, OS version, app version, and the steps that trigger it. This helps us fix it faster.
Privacy
Your privacy matters to us. Read our full policy here:
https://privacy.getnumera.com/
Feedback & Suggestions
We’re always improving Numera. Share your ideas at info@getnumera.com.
Thanks for using Numera — clarity, timing, and action in one place.